Customer Service Assistant - Home Delivery | IKEA |

Job Description

You are to improve the customer service in the store, answering customers queries, represent IKEA brand at the required level and maintain store standards to the required level.

What's more, we believe that you have the following knowledge, capabilities and motivation:
Live and share the IKEA values every day
High School
2 years in a similar role.
Analytical Skills, Effective Communication
Customer Focussed
Individual Accountability
Continuous Improvement
Personal Leadership
Teamwork
Valid Qatar Driving Licenses will be an added advantage

About The Position

We are currently looking to recruit an experienced Customer Service Assistant – Home Delivery | IKEA | Doha, Qatar. You will assist customer in home delivery section in professional manner. You will also, ensure receipt of cash, cheques or cards from all showroom transactions are properly completed and recorded and that assets are held in safe custody within the company in accord with company procedure.

Key Specific Accountabilities
Ensure all receipts by way of cash, cheque, or other negotiable instruments are completed according to the company policies, systems and procedures.
Handles routine customer complaint promptly and courteously.
Briefs the Duty Manager on complaints that require management assistance.
Ensuring that customers are dealt with in a prompt and courteous manner to ensure maximum customer satisfaction.
All articles are handed out as per the customers’ receipts to ensure accuracy of stocks and customer satisfaction.
Provide excellent customer service at all times.
Greet all clients at the home delivery front desk in a professional manner.
Receive, check, and verify goods from customer against the invoice as per the company policy, system and procedures.
Ensures to report to home delivery senior for any stocks irregularities found while verifying the goods.
Ensure customer’s home delivery reconfirmation call is carried out a day before the delivery schedule.
Ensure customer’s follow up call after the delivery
Maintain neat, clean appearance of self and work area.
Ensure to follow the home delivery standard operating procedures.
Schedule home deliveries and assemblies’ details.
Attends to customers’ queries and problems in a professional manner.
Maintains files of completed and pending deliveries.
Updating PGI reports on a weekly basis and co-ordinate with STS system Errors Maintain all documents/record as required by company systems and procedures.
Ensure and maintain adequate stock of printed stationary.
Controlling home delivery teams and services after delivery.
Maintains files of completed and pending deliveries.
Updating PGI reports on a weekly basis and co-ordinate with STS system Errors Maintain all documents/record as required by company systems and procedures.
Ensure and maintain adequate stock of printed stationary.
Controlling home delivery teams and services after delivery.
Ensure all system procedures are adhered to as per policy / procedure.
Process home delivery booking schedules following the given benchmark with accuracy.
Ensure all goods are labelled before moving to the holding area.
Provide accurate information to customer’s and IKEA sales co-workers regarding home delivery lead time.